You have 7 days to notify us that you wish to exchange the items from the date of delivery and a further 7 days for the returned product(s) to reach us.
You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.
Please exchange your product(s) in the same condition that it was shipped to you. If the products are returned in a poor condition or have clearly been worn then we will not be able to refund your money.
Kindly allow 7 days for the exchange to be processed and the amount to be shown in your bank account.
PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
You can get in touch with us about any issue at our customer support portal or drop us a line at email@example.com and we will gladly solve it for you. You can also reach out on Instagram @gimmiccio for a faster response. All queries will be solved between Monday-Saturday, 11am-6pm. All pending queries will be solved on priority the next day.
Please note that we do not solve customer queries on WhatsApp.
Cancellations will only be possible till the order has not been dispatched from our warehouse.
Any products ordered on pre-order or made to order basis are not eligible for return or exchange.